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Price : |
Not specified
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Type : |
Offered |
Contact : |
Wavenet International (Pvt) Ltd.
- +94117526000 |
Date : |
22/12/2013 19:38 |
District : |
Colombo |
Details : |
Industry: |
Call Centre & Customer Service |
Job Type: |
Full-time |
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JOIN OUR PASSIONATE AND PROFESSIONAL TEAM
Wavenet S one of the world's leading value added services (VAS) plot loans specialists In essence, a gathering of highly talented individuals with vast experience and expertise in diverse technological platforms, Wavenet has always been at the forefront of telecommunications VAS provision industry.Waveners extensive product portfolio includes messaging, international communication, and IP convergence solutions, in addition to media platforms and services, which aid operator revenue augmentation and retention.
Post of MANAGER, SUPPORT SERVICES
To guide, and act as mentor to the Support team as they deliver a unique service providing high quality information, troubleshooting and specialized technical support to those who have chosen to buy our product or use the ser-vices.
Key Objectives • To efficiently allocate incoming requests to the team, prioritizing actions and monitoring team resources so that cus tomer SLA deadlines are met. To compile MIS reports on a regular basis on SLA targets, numbers and types of request, etc To communicate and be the focal point for the dissemination of information from management to the team and vice versa.
Make the maximum use of the IT tools available (ticketing system, Knowledge base, etc) for the support process and suggest/work on improvements with relevant stake holders.
Pre-requisites
A bachelor's degree in IT. Engineering or in similar field is a must. 5 years experience in customer support services with a good knowledge in telecommunications/IT related products and minimum 2 year experience in a similar position Friendly. effective communications skills and fluency in English and local languages. Ability to speak in other foreign languages will be an added qualification.
An attractive remuneration package awaits the selected candidate. Please apply immediately with post applied for on the subject line to careers@wavenet.lk
Wavenet International (Pvt) Ltd. 141/6, Va uxha II Street, Colombo 2. wvvw.globalwavenet.com tel: +94 11 7526 000
wavenet |
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Wavenet International (Pvt)...
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+94 117 526 000
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